If you are in the market for a Managed IT service provider, you probably have quite a few questions. You might wonder how Managed IT can help safeguard your data from outside threats, or whether the service works with your existing IT staff. Beyond the basics, however, it's useful to get to know the service provider itself to ensure you find the best match for your future business plans.
Here are a few questions you can ask your potential managed service provider to help you get to know the ins and outs of Managed IT.
Managed IT is kind of a catch-all name for a variety of offerings. Depending on your provider, you might see different options and add-ons, or you might find a service plan that is supposed to be a one-size-fits-all approach. At Copygraphix Plus, we understand that all businesses are different, which is why we offer a suite of services designed to provide customizable service. Whether you need comprehensive network security or consultations and helpdesk services, we have you covered.
Many managed service providers have salespeople who tell you what you want to know about the service plan, pricing, and general details, but those individuals probably aren't who you'll encounter once you have and use the service. When shopping for a Managed IT service provider, find out who is behind the scenes: the technicians and engineers who work at the helpdesk or provide consultations or service calls. Additionally, certifications and training should be high on your wish list. At Copygraphix Plus, our personnel stay up to date on certifications and relevant skill training.
Your Managed IT service provider should be available when you need them, and they should offer support that enables you to work toward the future, not just fix what's broken. Be sure to find a provider with a commitment to support, solutions, and your future growth.
Let us tell you about our Managed IT service, team, and approach. Contact Copygraphix Plus today!