Our Team

Our Team

Service and Technical Support Team

Every year since 1993, we have received the Pro-Tech Certification:

The Pro-Tech Service Award recognizes those Konica Minolta dealers able to demonstrate an exceptional commitment to customer support and satisfaction. It is a symbol of quality and an assurance of professional, reliable service and maximum performance for your Konica Minolta office products.

The Pro-Tech Service standard is difficult to achieve and the evaluation procedure is exhaustive. Every element of the service operation — management skills, inventory control, technical expertise, dispatch systems, customer satisfaction, and more — is scrutinized and measured.

This rigid standard is the very reason this award has become such a powerful symbol of competence and proficiency. To be chosen to become a member of this select group is indeed an honor.

You can count on your Pro-Tech dealer to give you their best effort, every day of the year. And to offer every customer the benefits of:

  • Professional, customer-oriented service department management and administration
  • Service response times significantly better than the industry average
  • Preventive maintenance programs that are on time, every time
  • Inventory control systems that assure immediate access to replacement parts and components
  • Comprehensive training programs and performance reviews to maintain the highest level of expertise
  • Highly skilled technical specialists and service personnel trained on your products