Helpdesk Services

In more ways than one, downtime can prove harmful for your company. It can ground your operations to a halt, which can potentially lead to lost revenue. Not only that, it can also tarnish your reputation if it occurs frequently or for too long. In turn, this could cause further damage to your company’s earning potential.

You can’t afford to lose business due to technological malfunctions. To stay competitive, you must be able to recover quickly when issues arise. At the same time, you need to keep maintenance costs low. This is especially true if you’re a small business.

Copygraphix can help you stay productive and under budget with Remote IT Support. Our Helpdesk Services will get you back up and running quickly when or if disaster strikes.

Benefits of Helpdesk Services

Helpdesk engineers are available 7:00 am to 7:00 pm central time and can supplement your existing staff and give your company’s IT network an extra layer of protection. We’ll even help you manage your other vendors such as phone systems, accounting software and other line of business applications. To better serve you, we encourage our technicians to continually expand their knowledge and customer service skills through certifications, attending industry events, peer-to-peer learning and other opportunities.  Our personnel have up-to-date certifications for a variety of software providers and other skills, including:

  • Backup and Disaster Recovery

  • Security

  • AAS, BS, BA Degrees

  • Microsoft

  • Windows Exchange

  • SQL

  • Network Administration

  • Servers

  • Desktops

  • Windows Exchange

In addition to their technological expertise, our engineers have outstanding customer service skills. We look for people who:

  • Listen to people attentively
  • Take time to understand problems clearly
  • Find effective solutions efficiently

For more information on our Helpdesk Services, go to our Get Started page.